Shipping policy

Shipping Policy:
Thank you for shopping with Maladorah. This policy outlines how and when your order will be processed, shipped, and delivered. By placing an order with us, you agree to the terms below

Order Processing:
All orders are processed within [1–3] business days (Monday–Friday, excluding holidays). Because our fragrances are crafted in small batches, orders placed during a product launch, restock, or promotional period may require additional processing time.
You will receive a confirmation email when your order is placed and a separate shipment notification with tracking once your order leaves our facility. Orders are not processed or shipped on weekends or U.S. national holidays.

Shipping Rates & Delivery Estimates:
We currently ship to addresses within the United States. Shipping charges are calculated or flat rate at checkout based on your destination and selected shipping method.
- Express
- Expedited

Delivery estimates begin once your order has shipped, not when it is placed. Transit times are provided by the carrier and are not guaranteed.

Order Tracking:
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery. Please allow up to 48 hours for tracking information to update after you receive the notification. If you have not received tracking within [5] business days of ordering, contact us at maladorahinc@gmail.com

Shipping Restrictions:
Maladorah fragrances are oil-based and are shipped in compliance with applicable carrier and postal regulations. While our formulas are not alcohol-based, certain carriers or destinations may apply restrictions to fragrance and cosmetic products. We reserve the right to adjust the carrier or shipping method as needed to deliver your order safely and in compliance with these rules. Orders to P.O. boxes, APO/FPO addresses, or U.S. territories may experience longer transit times.

Lost, Stolen, or Damaged Packages:
Once your order is handed to the carrier, it is in their care, and Maladorah is not responsible for lost, stolen, or delayed packages. However, we want you to receive what you paid for, so please reach out and we will do our best to help resolve the issue with the carrier.
If your order arrives damaged, contact us within [7] days of delivery with your order number and clear photos of the damaged product and packaging. We will arrange a replacement or refund where appropriate.

Incorrect or Incomplete Addresses:
Please double-check your shipping address at checkout. Maladorah is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address error or failure to claim it, you will be responsible for any reshipment costs.

Shipping Delays:
Occasionally, factors outside our control—such as carrier delays, severe weather, or high-volume periods—may affect delivery times. We appreciate your patience and will assist however we can if a delay occurs.

Questions:
If you have any questions about your order or this Shipping Policy, please contact us:
Maladorah LLC
contact@maladorah.com
8735 Dunwoody Place Ste N, Atlanta, GA 30350 US